Support Information

Limited Lifetime Warranty

Every Speedster resistance cord includes a Limited Lifetime Warranty. Details are as follows:

• If the product snaps, breaks or fails in the first 30 days due to a production flaw we will replace your band free of charge. * Images and explanation of the environmental conditions will be required.
• If any band, strap or hardware snaps, breaks or fails but was not attributed to a production flaw in the first 60 days we will repair your band for $ 5.95. See Limitations below (Shipping to our facility for repair is paid by customer) 
• After 60 Days we will repair your product  if possible. This repair is ONLY for failures due to normal wear and tear or to replace the clip/strap. Repairs are $5.95 and does not include shipping to or from our facility, that is paid by the customer. All breaks outside of normal wear and tear may not be subject to repair. This includes breaks in the cord beyond 1 inch from handle, torn or cut webbing, raveling due to friction and broken handles due to being stepped on.
• ALL failed product replacements and repairs are awarded based on a case by case basis. * Images and explanation of the environmental conditions will be required to determine the correct course of action. Only products that can safely be repaired quality for this service.
• In order to avoid Non-Repairable breaks in your products please avoid leaving the band in direct sunlight, under UL lights and in moist/humid places. Do NOT use a hard stationary anchor that causes increased pressure on one spot of the resistance cords as this causes a faster breakdown of the tubing. Do NOT hold the resistance cord by anything other than the handle, as it will cause undo pressure on the rubber tubing (the bands handles are designed to extend the life of the band). Do Not use any belt/harness/anchor/strap in any other manner other than athletic or fitness training. 

*Free replacements do not apply to bands being used for commercial purposes or bands that have been abused, misused or wrapped around a stationary object..

Shipping Info

• Order Processing: All orders typically ship within 48 hours.

• Shipping Time: We use the shipping service you choose when checking out, so the delivery date will vary based on the shipping service you choose. Some products require production time, which depends on the product you purchase and the current inventory we have for that item. There could be a delay in receiving the shipping information if the item must be made before shipping. 

• Shipping Methods: USPS & UPS

• Shipping only available in the Continental U.S. with Standard Shipping as well as Worldwide Shipping. All Customs Taxes and Duty Fees are paid by the customer to delivery service at time of delivery, and are NOT reflected in the shipping quote on this site.  

• The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.

• For shipping questions, please send contact form.

Return Policy

• Only unused items in brand new condition may be returned for full refund or exchange within 30 days of purchase. A 20% restocking fee may apply. *Except in the case of error on the part of Speedster Athletics.

• Shipping & Handling Fees are non-refundable. For exchanges due to customer preference (i.e. exchanging sizes and colors), return shipping of the original items is the responsibility of the customer. Replacement products will be shipped at the expense of the customer.

• When returning items from an order that received a "free shipping" promotion, if the returned items drop the value of the order below the threshold required to receive free shipping, the customer will be charged the cost of shipping the original invoice upon return of said items. This is done in order to protect Speedster Athletics. from false orders used to wrongly receive free shipping. Thank you for understanding.

• To return or exchange a product, call 1-800-538-7786 or send contact form for a return authorization number and shipping instructions.

Your Privacy is Important to Us

• To conduct an online transaction you must provide contact information (name, phone number, email address, shipping address, financial information credit card number and expiration date). This information is used for billing purposes and to fill your orders only.

• If you have trouble processing an order you may contact us at 1-800-538-7786.

• Speedster Athletics. does not re-use, sell, or otherwise distribute any information relating to our customers, including email addresses, names, phone numbers, or physical address information. Our site is 100% secure, and you can rest assured that we guard your privacy in every way possible.